Terms & Conditions
Terms & Conditions for daily Rides
Any rider changes or cancellations need to be given 48hrs before the booked ride time or full payment will be taken on the original booking taken.
Any customer failing to show up for a booked ride will be treated as a cancellation and full payment will be taken.
We accept payments by cash, cheque and most major credit and debit cards.
We ask that you arrive 15 - 20 mins prior to your ride time in order to prepare you for the trek.
Terms & Conditions for Riding Holidays
To secure your booking you should complete and sign the booking form and send the original to Murthwaite Green with the appropriate deposit by cheque made payable to Murthwaite Green or by card payment.
Your deposit is held by us and is subject to our cancellation policy as below. In signing the booking form you accept these terms.
Changes and/or Cancellations
We will make every effort to assist our riders wishing to alter their arrangements. Any change can only be made if vacancies are available at a suitable time, otherwise the change will become a cancellation. All changes should be confirmed in writing, signed by the same person who signed the original booking form.
Should you or any member of your party need to cancel your holiday once it has been confirmed, the organiser must immediately advise us in writing. Your notice of cancellation will only be effective when we receive it in writing. The following cancellation charges will be payable:
- 60 days and more - loss of deposit
- 60 - 30 days - 50% of total holiday cost payable
- less than 30 days - 100% of total holiday cost payable
You can insure against this, but it is your responsibility to take out a policy.
Responsibilities of Murthwaite Green
All the ride leaders at Murthwaite Green are fully qualified Ride Leaders, and hold current first aid certificates. You will take part in a short assessment lesson in order that we can allocate you the most suitable horse for your ride.
Our Rider's Responsibilities
You are responsible for filling out the booking form as accurately and as truthfully as possible
The rider understands that anyone riding understands that horses are unpredictable by nature. When frightened by real or perceived danger or when under stress, they can jump forward or sideways, run, buck, bite, kick or rear without warning. Risk of injury is inherent in this activity.
All riders will need to wear a riding hat to the correct standard (provided free of charge if required).
Should the unlikely situation arise that you have a complaint about any aspect of our arrangements, the complaint should be reported immediately to us in order that we may be given the opportunity to correct the matter during your ride.